Customer Service Manager - JPT

  • Cambridge, Massachusetts
  • Work experience
  • Customer service, hotline
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Customer Service Manager - JPT*

Become Part of the JPT - BioNTech Family.

JPT Peptide Technologies is the leading manufacturer of custom peptides and innovative peptide-based products for research and clinical applications. For more than 15 years we have been serving the worldwide biomedical community with science and quality driven products and services.

This position based in the US with the option of fully remote will be responsible for customer interactions via US telephone line, managing inquiries to our general mailbox directed at US business, and database management.  Successful candidates will provide end-to-end support to US business interests. Will also interact very closely with Customer Support and Import/Export Departments in Berlin, Germany

Here, you’ll achieve greatness.

Supporting JPT's US Team by performing the following:
  • Respond to general mailbox inquiries
  • Available for telephone inquiries during business hours
  • Responsible for data entry in customer database
  • Assist with international deliveries  
  • Facilitate order processing/ project updates with head office in Berlin, Germany
  • Meet with Customer Support & Import/ Export teams  in Berlin for regular updates

What you have to offer.

 Minimum requirements; Associates Degree or higher with five plus years of experience in project management, customer service and database management.  
  • Demonstrated and proven customer service mindset.  
  • Experience in general database management and Microsoft Office
  • Detail oriented and process driven.
  • Valid passport required

Preferred requirements; Direct customer contact experience. Past experience within the life sciences industry. Experience supporting research/laboratory organizations. 

Benefits for you.

BioNTech US is committed to the well being of our team members and offers a variety of benefits supporting our diverse employee base. Salaried/Position-Targeted Hourly Employees working 30+ hours per week are eligible for our comprehensive benefits package. Benefits include but are not limited to:
  • Medical, Dental and Vision Insurance
  • Life, AD&D, STD and LTD Insurance
  • HRA & FSA Spending Accounts
  • Health & Wellness, including free onsite gym access
  • Adoption & Surrogacy Assistance
  • Vacation and Unlimited Sick Time
  • Holidays and Floating Holidays, including discretionary winter shutdown
  • 401(K) Plan with Significant Company Match
  • Tuition Reimbursement and Professional Development
  • Commuting Assistance and free onsite parking
  • Discounted Home and Auto Insurance
  • Pet Insurance
Plus more benefits that will be shared upon hire!

Have we kindled your pioneering spirit?

Then apply now for our location Cambridge (Boston) and simply send us your application documents using our online form.

For those who require assistance due to disability, or have questions prior to applying, please email

*BioNTech does not differentiate on the basis of gender, race or ethnicity, religion, color, sexual orientation or identity, disability, age and other protected statuses as given by applicable law. We are committed to creating a diverse environment and are proud to be an equal opportunity employer. Most important – it’s a match!