Associate Director* Inside Sales

scheme imagescheme imagescheme image

Become a member of the BioNTech Family!

As a part of our team of more than 2.500 pioneers, you will play a key role in developing solutions for some of the most crucial scientific challenges of our age. Within less than a year, we were able to develop our COVID-19 mRNA vaccine following the highest scientific and ethical standards – writing medical history.
We aim to reduce the suffering of people with life-changing therapies by harnessing the potential of the immune system to develop novel therapies against cancer and infectious diseases. While doing so, we are guided by our three company values: united, innovative, passionate. Get in touch with us if you are looking to be a part of creating hope for a healthy future in many people's lives.

Associate Director Inside Sales

 Welcome to the exciting world of Customer Strategy! Our vision is not only to become the leading global biotechnology company for individualized cancer medicine, but set also the future standard, on how HCPs [Healthcare professionals], HCCs [Healthcare consumers] and HCDs [Healthcare decision makers] are engaged, informed and empowered worldwide, so they can collaborate better to improve clinical outcomes and population health. We believe that our stringed approach to personalized and individualized medicines can be also translated to create the customer engagement engine of the future for both individualized and off-the-shelf technologies– applying the latest approaches in Data Science & advanced Analytics, enabling and integrating the most efficient and sophisticated landscape of channel and capabilities, developing a lean and scalable operating model, while focusing on the mindset transformation of our employees and having sustainability at the heart of our thinking.  We will automate what can be automated and want to ensure, we use the human capital of our employees to focus on the most complex problems to solve. AI [Artificial Intelligence], Robotic automation and Machine learning are imperative building blocks of our future commercial organization.
With the development and launch of our mRNA based vaccine BNT162b2 against COVID-19, BioNTech has established the commercial operations in Germany for the infectious disease business. We are committed to adapt to the changing situations and to heal more diseases with a mRNA based solution.
As Associate Director* Inside Sales, you will be a key member of the commercial team and lead our inside sales team. Therefore, this function will steer external service provider in close collaboration with a crossfunctional team to ensure best in class customer experience and sales success. This function reports directly to the Associate Director Marketing.

Main responsibilities:
  • Ensure best in class customer experience by data driven decision making, orchestration of all relevant channels and execution of magic touchpoint moments
  • Ensure, maximize, and deliver sales targets as well as execution of all relevant key metrics
  • Establishment of a fully data driven inside sales organization, including automated reporting dashboards and senior management summaries
  • Close cross-functional collaboration with e.g., Marketing, Medical Affairs, Digital, PMO and additional functions
  • Integration and development of state-of-the-art technologies, AI and ML opportunities as next best actions and enabling solutions to maximize customer experience and sales success
  • Monitor and manage budget, complex projects and vendor partnerships to ensure excellence in execution

What you have to offer.

  • University degree with at least 5 years of professional experience in a sales environment, customer service or service center / outsourcing environment
  • Expert knowledge around trends, technology, process, and industry standards for inside sales teams
  • Proven track record in managing outsourced sales projects, incl. business management of outsourced service contracts
  • High personal flexibility, proactive in complex situations with ability to act independently on all levels
  • Ideally several years of experience in the life science & healthcare or pharmaceutical industry
  • Knowledge of customer contact center and inside sales software like Talkdesk, Zendesk, Salesforce, OCE Personal is a plus
  • Fast analytic thinker with strong communication and presentation skills
  • Team player with customer experience, sales, and quality orientation
  • Very fluent in German and English

Benefits for you.

  • Company Pension Scheme
  • Childcare
  • Jobticket
  • Company Bike
  • Leave Account
  • Fitness Courses
  • Mobile Office
  • Special Vacation
... and much more.

Have we kindled your pioneering spirit?

Then apply now for our location  and simply send us your application documents using our online form.

If you have any further questions, our Talent Acquisition Team will be happy to answer them on + 49 (0) 6131-9084-1291 (monday-friday, from 12 noon to 4 pm).

Job-ID 7089 (please indicate for inquiries)

We look forward to your application!

*BioNTech does not differentiate on the basis of gender, race or ethnicity, religion, color, sexual orientation or identity, disability, age and other protected statuses as given by applicable law. We are committed to creating a diverse environment and are proud to be an equal opportunity employer. Most important – it’s a match!

BioNTech - As unique as you